Shopping

Why do I see different prices for the same product?

A product could be listed under different prices. There could be sellers offering you the same product but at a different price.That is the nature of the Zhakaash             marketplace, where different sellers compete for your order.

Is it necessary to have an account to shop on Zhakaash?

You can shop on Zhakaash by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you   create one. By creating your own Zhakaash account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public     wishlist. You will also be able to rate/review products and sellers.

 

My Account & Orders

What is 'My Account'? How do I update my information ?

It is easy to update your Zhakaash account and view your orders any time through 'My Account'.'My Account' allows you complete control over your transactions on Zhakaash.

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password

 

Shipping

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value. 

Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

No. There are zero hidden charges when you make a purchase on Zhakaash. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. 

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

 

Courier

How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.

 

Payments

How do I pay for a Zhakaash purchase?

Zhakaash offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Zhakaash's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. 

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Zhakaash?

There are NO hidden charges when you make a purchase on Zhakaash. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the seller policy.

What is Cash on Delivery?

If you are not comfortable making an online payment on Zhakaash.com, you can opt for the Cash on Delivery (C-O-D) payment method instead. With C-O-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

How do I pay using a credit/debit card?

Credit Cards

 We accept payments made using Visa, MasterCard.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit Cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.