Cancellation and Returns

 

What is Zhakaash Buyer Protection?

Zhakaash Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at enquiry@zhakaash.com in case you want to raise a dispute. looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Zhakaash for settling the dispute.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

Return request is made outside the specified time frame

Product is damaged because of use or Product is not in the same condition as you received it

Specific categories like patanjali, lingerie, socks and clothing freebies

Defective products which are covered under the manufacturer's warranty

Products with tampered or missing serial numbers

Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

  - Seller cannot provide replacement

  - In-line with Buyer Protection, when a dispute has been ruled in your favour  Seller allows Refunds on select categories under certain conditions. Please check with the individual     Seller's Returns Policy.

 

What is Zhakaash's Friendly Returns policy?

At Zhakaash, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible

We assure you that all products sold on Zhakaash are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

 

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

 

Exchange

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

 

What items can I Exchange?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

 

What is Zhakaash's Replacement Guarantee?

Refunds are not offered.All sales are final

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from sellers with Zhakaash or within 10 days of delivery from other Sellers.

 

Category

Period

Conditions

Lifestyle: Clothing (excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories and Jewellery (non-precious)

30 days

exchange

You may return for an exchange within 30 days of delivery, so long as it is unworn, unwashed, without stains, undamaged and with all original tags still attached.

Electronics: Mobiles - Apple

10 days replacement*

Refunds are not offered. All sales are final.


*Replacements are offered only if the product was received in damaged condition. For all other device-related issues, please contact the brand authorized service centre directly:

Apple Support Site:https://support.apple.com/en-in

Electronics: Mobiles(except Apple), Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables


Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG


Home: Furniture

10 days replacement

Refunds are not offered. All sales are final.


We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. In the case of smartphones and tablets, you may also be required to install an application on the mobile to aid with troubleshooting. If a defect is determined within the 10-day period following delivery, a replacement of the same model will be provided at no additional cost. Only in cases where the replacement product is not in stock or has been permanently discontinued, a refund for the entire product or part(s) of the product will be provided by the seller.


Only one (1) replacement will be provided in the unlikely event that the product is defective.


If no defect is confirmed, the issue is not diagnosed within 10 days of delivery, a troubleshooting step cannot be performed, or if one replacement has already been provided, you will be directed to a brand service centre to resolve any subsequent issues.


For products where installation is provided by Zhakaash.com service partners, please do not open the product packaging by yourself. Zhakaash.com authorised personnel shall help in unboxing and installation of the product. In this case, the replacement period commences from the date of installation.

Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Watches, eBaby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories


Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply


Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys


Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

10 days

replacement

You may return for a replacement within 10 days of delivery.


For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags still attached.

No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM

No returns

Returns cannot be accepted for these product categories.